At WebCycleryâ„¢, we are committed to providing you, our customer, with such outstanding quality, value, service and guarantee that we will be worthy of your future consideration. Your personal information is exactly that - YOUR personal information. We are committed to safeguarding any information that you give us and will not release any of your information to third parties*. You are extremely important to us and we want you to have a safe and secure online buying experience.

*The only exception is with orders containing BikeTrials.com items. We provide BikeTrials.com a list of customers in order to verify sales figures. Email addresses and phone numbers remain completely confidential.

Here's some technical jargon in case you are interested:

Our Commitment to Security WebCyclery offers you the ability to select sophisticated encryption and authentication technologies if supported by your PC configuration, to ensure that your transaction is secure. Our Digital Certificate from M*TWAWTE allows you and your browser to verify WebCycleryâ„¢ 's Internet identity every time you visit our site, and ensures that information you send to our Internet address will be delivered only to us. In addition, our Digital certificate enables us to use Secure Sockets Layer (SSL) encryption capabilities, making information transmissions between your browser and our server secure, in the extremely unlikely case a third party were to intercept them.

The Information We Collect You browse the WebCycleryâ„¢ web site anonymously. There are two ways that we gather information about you. First, we do track which pages of our site you visit and note your IP address (as all web sites do automatically), but do not gather any information about you as an individual. The general information we gather enables us to serve you better by continually improving our site based on current use patterns. Second, we also gather specific information from you when you're interested in our products and services.

We Respect Your Personal Privacy WebCycleryâ„¢ knows how important it is that sensitive information about you remains confidential. WebCycleryâ„¢ will not exchange general tracking and IP address information collected by our web site with any other companies.

Shipping & Handling

Most orders received by 1 PM(PST) are shipped the same day, but as hard as we try, we can't always get them all out. So, if it's in stock, it'll definitely be shipped out by the next business day. Orders received on weekends and holidays are shipped the next business day (if you call us on Sunday asking about the 'Overnight' order that you placed on Saturday, we're gonna have a good laugh at your expense). UPS Rates are based on where you live and the the size of weight/size of the package. When you check out, the prices that are shown for shipping methods are strictly estimate, based on shipping an item halfway across the country. Once you enter your address, these rates will change. If you are closer to Oregon, the rates will be lower. If you live on the East Coast, they will be higher. Some items, such as wheels, frames, forks, rims, bikes, etc. are too big to be shipped at regular rates. Such items get billed at a dimensional weight. This means that the rate is based on cubic inches rather than the actual weight. If we send a bike box across the country via Next Day Air it will still cost $200 whether it is empty or if it weighs 60 pounds. We have tried to make the shipping prices as accurate as possible so that our shipping costs get covered. We also insure all packages sent via UPS. This costs us about $.40 per $100 of value. We do not make a ton of money on shipping. Actually, for the last 4 years, we've lost money every year - so our estimates are usually in your favor. UPS charges us extra for residential deliveries, incorrect addresses (please know your zip codes and apt. numbers)

Please remember that UPS does NOT deliver to PO Boxes. If you are in the US military and have an APO address, we will definitely make exceptions. If you have special shipping needs, give MeanTodd a call. He'll definitely work with you.

If you enter the wrong address, your order won't be delivered in a timely fashion, and there might be additional charges, so please check all of your info before processing your order.

We try to recycle as many boxes and as much packaging material as possible. If we think a box is in good enough shape to ship again, we will use it. We know that it's great getting a clean, brand new box when you receive a package, but quite honestly, it is a big waste of money and natural resources. We do use new boxes everyday - but about 25% of our outgoing shipments are in recycled boxes. If you receive an order from us in a box that has a couple other labels on it - smile and consider it a good deed for the environment.

International customers are responsible for all customs, taxes, and tariffs. Please don't call us asking how much the tariffs are, because we have no clue. Check with your government or local shipping company. For prices, you can use this exchange rate calculator, but this is only an estimate. Your credit card company will determine the actual conversion rate.

Returns

Of course we take returns, as long as we can still sell the product as new. This means it has to be in the original packaging and can't have scratches on it. We want you to be completely satisfied with your purchase. But if you buy something, ride with it for a few days and decide that you want something different, well, we'd prefer it if you sold it to a friend or something. If we get too many returns, that means that our costs go up, which means our prices will go up, and nobody wants that. Merchandise must be returned with the original packaging along with the receipt. Ship returns to the address below via a trackable service such as UPS. WebCycleryâ„¢ will not be responsible for merchandise lost in shipping. Do NOT ship items in a plain envelope - envelopes rip and items fall out. Also, do NOT use the original packaging as the shipping container. That means you need to put the item and it's packaging inside a separate box. Don't put a shipping label right on a brand new RockShox box (example).For faster service, email MeanTodd to obtain a return authorization number. Please include your order ID# and explain the reason for the return in your email.

Ship returns to:

WebCycleryâ„¢
550 SW Industrial Way
Suite 20
Bend, OR 97702-1080

Pricing

We may not be the cheapest place in the world, but we do have some damn good prices. We're definitely not a huge closeout/discounter. We are a specialty retailer. We offer some of the best customer service available, and we think that's worth something. We only ship new product, in it's original packaging. We don't make a habit of selling OEM equipment or gray market product. If we do sell any, it'll definitely be advertised as such.

Do we match prices? Well, that's a tough one. Sometimes. It all depends on what the product is, and whether or not we can. MeanTodd will NOT sell an XT v-brake for less than our cost. You may think that's a silly statement, but some of these big ass mail order houses buy thousands of things at a time, and then blow the crap out at super cheap prices. If it's the matter of a few dollars, we'll probably match the price (as long as it's an advertised price, and the competitor has the item IN STOCK). Another big trick is to advertise sale products that they don't even have. Hell, I can say we're selling XT derailleurs for $5, and just tell everyone that we are out of stock when they order it. They've already gone through the hassle of giving me a credit card, so they'll probably be open to upgrading to the XTR for $95. Well, we don't pull that bait and switch crap. If it's on sale, we have it and we want to get rid of it.