Policies & Shipping

100% Satisfaction Guarantee

We want you to be happy with your purchase and the WebCyclery/WebSkis experience. We stand behind everything we sell. If for any reason you are not satisfied with your purchase, please let us know within 30 days. We'll work with you to figure out a solution, whether that means a replacement or a refund or something else.

Shipping

We ship via USPS and UPS, depending on the size of the package, the value of the order, and the destination. The prices below are for standard size packages to the continental US. Shipping prices to Alaska and Hawaii will vary and are shown at checkout. Shipping to Canada will usually be done via USPS, prices will vary and are shown at checkout. Orders must be placed by 12PM Pacific Time to ship the same business day, orders placed after 12PM will ship one business day after being placed. Items marked "Available for Special Order" will typically ship the next business day.

Please note: Some larger and/or heavier items including but not limited to wheels, frames, trainers, repair stands, etc. may be subject to additional shipping and handling charges. Our freight bills have gotten out of hand. Using BikeFlights.com, our average shipping cost for a bike box is now well over $200! We charge $150....and eat the rest. Ebikes are a whole'nother beast.....even bigger boxes, even more insurance....ugh!  The cost is usually $250-300....but we charge $200. We want to do it right, and we insure the bikes. 

Shipping ETAs

• New Year’s Day 
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas
• New Year’s Eve

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged. Items marked as "Available for Special Order" will usually be available 3-5 business days after placing your order.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered (we're human, our inventory can definitely get screwed up occasionally). If this should occur, we will try to contact you to let you know the situation. If we can't get in touch with you quickly, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Returns

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days of purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Items in like new condition should have no marks from installation or any other signs of use, and need to be in their original packaging. Merchandise returned that appears used will be subject to a restocking fee. Labor fees (such as custom wheel building) are not refundable.

If you return an item and received free shipping, the actual shipping charge will not be refunded. Example - if you buy a crank for $200, we give you free shipping. But if you return that crank, we will refund $200 less the actual shipping cost that we paid to ship the item.
 
 Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. 

Please email sales@webcyclery.com or call us at (888) 759-2453 for a Return Authorization (RA#).

Prices and Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Due to the massive size of our parts database, you may find a typo or mispriced item from time to time. Depending on the size of the discrepancy, we cannot always honor these incorrect prices, but please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.